I so wanted to like this hotel, but my stay really was a disappointment, especially given the cost of the room.
There were issues with service (ie. I called down for a toothbrush that was never delivered, there was no room service menu in the room, I made a reservation to have the hotel car take me and my family to a restaurant, but they gave the car to someone else, leaving us 30 minutes late because we had no transportation).
But the major issue had to do with my car. I drive an electric car, and I phoned two days prior to make sure the hotel had a charging station. They said they did. I arrived and told the valet the car needed to be charged. 20 minutes later, I logged onto my car app and saw the car wasn’t charging. I went down to the valet, who said he’d plugged it in, but he’d double check. 20 minutes later, it still wasn’t charging. The valet let me see the charging station, and I noticed two lights saying the station wasn’t working. At that point, the valet said he’d check with the hotel’s engineer and in the meantime, he’d use the public charging station across the street. The engineer said the charger had been problematic for awhile and it wasn’t working. The charger across the street was busy. Eventually, I parked the car in a lot near the Thompson hotel, about a 35 minute walk from the Bardo. I wound up spending most of my one afternoon in Savannah dealing w the car instead of playing in the pool w my daughter and seeing the city. Huge disappointment.