Like many have written before me, it is all about having the right expectations before arriving at this hotel. I spent New Years (one of the most expensive time of years) at this hotel in a room that was for up to 4 persons. I booked it alone for myself so in terms of size, it is fine for one or two persons. I would not suggest it for more than 4 unless you are a group of students or going for a low-budget stay. If you are looking for cheap and cheery, this is your place. It is located fantastically. I had absolutely no problem with any of the staff. Wireless access was available and while not free, it wasn't too pricey. The apartment was clean. As a person who stays in hotels every week for business, this is not a "city-stay" hotel but rather a dorm-like studio for those who want to ski, spend time out in one of the many bars, restaurants. I would recommend it to anyone who doesn't have high expectations but still want a simple, clean, easy place to stay.