2/10 Poor
28 Jul 2024
We arrived at the hotel, to be told some rooms weren’t available. We were then placed into a taxi and took to a horrendous hotel down the road for the night. There was no real explanation, just placed into a taxi. On arrival at Hotel Marerena which was a five minute drive away, we arrived to disgust, a green pool, cold and gone off good with the cheek to then ask us to pay for drinks. I rung the hotel to complain that this was not the same standard as the Marliena, they just apologised and said to speak to the manager the next day. After 30 minutes at this alternative hotel we had to walk out, and find another hotel 15 minutes away that could take us on for the night this cost us an additional £170. It then took 3 hours for Expedia to grant us a refund the next morning as we did not want to go back to a hotel that thought it acceptable to place is in that standard of hotel with a 6 year old child. The best thing the hotel did for us was finally provide us a refund, even though we still ended up £170 out of pocket. Avoid this hotel.
Stacey
Stacey, 7-night family trip
Verified Expedia guest review
