Julie , I believe she was guest services manager, was super accommodating and helpful. She worked with us with unusual timing needs, pets etc, over two stays. The rooms were super clean. Staff was amazing. The restaurant attached to the hotel had an included hot breakfast during the week, which was nice, but the information on the website and in writing is wrong. It says there is lunch service and express lunch available. There is no lunch service at all and no breakfast on the weekends . So plan to go somewhere else for those times. Theres no snack machines. Theres a tim hortons fairly close . by. The hotel itself was clean, comfortable and accommodating and i would definitely stay again.