4/10 Fair
10 Nov 2024
Mediocre room, loud music
We booked this hotel to try to enjoy a restful weekend after a very long week. We enjoyed all the touristy events in town shopping, dining etc. When we checked into the hotel we were given a room above the restaurant on the fourth floor. We weren't told on hotels.com nor by the staff they host live music on the weekends until 11pm. The base from the band was so loud and obnoxious that we couldn't even enjoy a movie. I contacted management to see if we could move rooms but they said it wasn't possible. I contacted Hotels.com to explain the entire situation and was told to bad. The problem is we weren't informed therefore we couldn't make other arrangements. If I were in the restaurant until 11 I'm sure the music would've been enjoyable but only listening to mumbling and base wasnt. The response from management is below.
Irish Cottage Inn & Suites sent you a message:
Dear Jodie, Thank you for your feedback regarding the live music at our hotel. I want to clarify that we do have live music every weekend, which continues until 11:00 PM. Many of our guests enjoy this feature, and it contributes to the vibrant atmosphere that our hotel is known for.
We also observe quiet hours from 11:00 PM to 7:00 AM to ensure a comfortable stay for all our guests. I understand that you need to rise early, and while I respect your decision, this is a lively tourist town where weekend entertainment is a significant aspect of the experience.
Sincerely,
Tammy Diffenbaugh, General Manager
Jodie
Jodie, 1-night trip
Verified Hotels.com guest review
