6/10 Good
19 Dec 2024
Not a 4 star hotel
To say I was disappointed with this hotel is an understatement. Very small lobby with the reception desk barely large enough for 2 people behind it.
The corridors on my floor (so I assume every floor) were very narrow and basically looked like a 3 star hotel at best.
As for the room itself, I noticed a thin layer of dust on each drawer handle and also on the underside of the glasses next to the wine cooler.
I was also unable to turn up the heat on my air condtioning/heater unit. I ended up turning the fan off.
There is no mini bar as advertised, just a fridge.
I didn't report any of these at the time as they were not hugely important to me as I wasn't in the room much, however, this is not 4 star service.
There was an issue with the plug in the sink as it would only come back up with some serious persuasion, as confirmed one day when I returned to find housekeeping had pulled it right up as it was barely out of the plughole previously. Thankfully I never needed to insert the plug, but others will.
Another thing was that I was advised by reception that the coffee condiments would only be replaced on request. This is a 4 star hotel - these should be replaced as standard.
Also, I accidently left a small bag with some gifts in the lobby. I have emailed the hotel twice since arriving home 3 days ago with no reply. Absolute disgrace.
On the plus side, the room was spacious & the bed comfy. The free bottle of wine was a nice gesture as well. The hotel is also in a nice area.
Barry
Barry, 6-night trip
Verified Hotels.com guest review
