Construction all day by pool with very loud jack hammer noise constantly. We were never warned and no offer to make it right. When checking out, I asked what were they doing to offset noise by pool, and was given $50 credit. This should have been $50/day!
There were issues checking in and getting the room I requested and paid in advance. We lost 1.5 hours on Saturday and another 3 hours Sunday until we got a decent room, although still far from elevator. We had no housekeeping 2 days in a row and had to ask for towels.
Chad, bellhop was amazing as well as Cheryl at the bar. Unfortunately, front desk staff was hit and miss, but most condescending and unempathetic was Mallory, who made the first 2 days of our anniversary week frustrating.