2/10 แย่
24 มิ.ย. 2025
Not Exactly Customer Centered
I believe I would have felt better about my experience if the facility were more customer centered. I arrived post storm, 4 hours after circling Philly airport, landing in Albany for a refuel to finally realize I need as place to stay for the...The hotel experienced a blackout. There was zero information and instructions. The property accepted my reservation but couldn't be bothered to post signs. I was helped with a flashlight to my room by I believe possibly housekeeping. She was very very very nice and thoughtful. I do appreciate the act of kindness lending me her flashlight. The room was hot, stuffy...I had a terrible night's sleep. In the light of day, I've provided pictures to characterize the room. I feel if management had been less..."What could I do there was a storm" and more "We want to make your stay memorable enough that you would want to return. We'd like to charge you half price (a full comp night doesn't seem to be something they'd know was the right thing to do) for your late Thursday arrival and stay"...I would be me inclined to say ignore the man tweeking and pacing in front of your door. Ignore the ok cleanliness of the room. It was quiet after the tweeker stopped. They do smoke weed on the property. Which isn't managements fault, they don't own the outdoors. Looks are deceiving even though I did not feel safe when I first arrived and slept with a chair pressed against my door...in the daylight it wasn't a awful. The Wi-Fi connection is terrible.
Gayle E
Gayle E, ทริปธุรกิจ 2 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว