I booked into a three-star hotel, and surprisingly, when I arrived at the reception, they told me it was a serviced apartment which I did not want.
anyway, we were going to stay there for two nights at KL so we thought we would go with the flow.
once we entered the room, there was a horrible smell, which made me almost vomit, and I had to control myself not to vomit.
On the bedsheets, there were some stains which looked like someone had sexually discharged themselves.
this room was unbearably, not healthy to stay in because of the damp smell that was coming within the room.
so we went to the reception and spoke to a gentleman by the name of Shabir, he told us to contact the maintenance team on a WhatsApp number who manages the room, and somebody would come out to clean it at their convenience.
we told him that we couldn’t wait for his convenience. Somebody has to come out now it’s urgent, so Shabir contacted them directly somebody came in a short time and the gentleman who looked at the room said this is not a good room to stay in. You should change the room immediately.
so we went back to the reception room and Shabir said there was nothing else available, so we requested a refund which he promised to do with Hotels.com and Hotels.com are saying they will not refund the money.
Unbelievable!!!!
We are also disappointed with hotels.com and how they have handled this matter & not wanting to refund an unhabitable room which was advertised & paid for on their platform.
