4/10 พอใช้
11 ก.ย. 2025
Terrible Start
I struggled with this originally but I am going to keep to it just because of how terrible check in was for this hotel. Other than this, the hotel was overall good, however it started terrible and not a great way to start a trip.
On check in, there was only 2 staff members on which meant it took well over 30 minutes just to get our room cards. Then once we finally got our rooms, 2 of them were not what we booked.
So we went back to reception to get them changed after waiting ages for the queue of people to die down again. We got our new cards and went back only to find left over food in one of the rooms as well as having a balcony door that was broken and so could not be opened.
So going back to complain, another one from our group was also there because there toilet did not work and was still not flushed from the last time...
When we voiced our complaints, the one remaining staff member, clearly stressed with being by themselves, said they would not deal with us because of the other guests already there trying to get their own rooms sorted.
In total it took nearly 2 hours just to get our rooms sorted. Absolutely ridiculous and easily the worst check in I have ever experienced. We would not go back.
Shaun
Shaun, ทริปกับเพื่อน 4 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
