The staff was friendly. I had a smoking room and asked to be changed to a non-smoking room. There were none available. They had room/fabric spray to help with the smoke smell, but it didn't help. I'm sure if I could have had a non-smoking room, I would have enjoyed my stay more. The hotel was close to the train station so it was loud during the day. It was no problem at night. It was convenient to do laundry at the hotel.