The hotel’s location is excellent, with a tube station right beside the property, making it very convenient.
The rooms, however, were quite standard and looked much better in the pictures than in reality.
The food at the restaurant was disappointing. For the prices charged, I expected something exceptional, but it was just average.
One highlight was a female receptionist who was exceptionally friendly and helpful—she really stood out. Unfortunately, the rest of the staff were less engaging and didn’t even ask how our stay was when we checked out.
A major downside of this hotel is that it shares the building with Jin Bo Law, a rooftop cocktail bar. On several occasions, we had unpleasant experiences with the bar’s security team. Every evening, when returning to the hotel, security guards would chase after us to question whether we were hotel guests.
One particularly bad incident occurred when I, my husband, and two other hotel guests entered the elevator. Security ran after us, repeatedly asking if we were staying there, and even had the audacity to question how many rooms we had—as if we were all going to one room for some improper reason. It was both disrespectful and disappointing.
Lastly, the deposit policy was frustrating. We were charged £50 per room as a deposit, something we were not informed about beforehand. It would have been much better if this had been clearly communicated at the time of booking. I’m now just waiting to have this deposit refunded