My analysis of this hotel is on the basis of it claiming 5 star status. The hotel was decent, but not 5 star resort. It is a 3.5, possibly 4 star at best.
The staff was helpful and friendly. It seemed to be wonderful for families with children. Breakfast was fine and so was the dinner buffet.
I think the resort could do with an update or refresh, especially with competition like The Address and Inter Continental close.
The beach and water access area is very small. The vacationers upstairs kept rolling their chair across the floor.
There is a makeup mirror in the office desk but their is no light to do make up. Patio lounge chairs did not have cushions, nor were they in the closets.
Curtains had food stains.
The Hotel is fair but lacked the fully attention to detail or luxury amenities to be considered 5 stars.