The stay was great except we asked for more bath towels/hand towels and never received them. Then when we went to check out they said we had $118 charge for the restaurant/alcohol. We never went to the restaurant. I had to wait there over 30 minutes for the front desk clerk to go back and forth to the restaurant.
ผู้เข้าพักจริง
ทริป 2 คืน
10/10
Simon
ทริปกับเพื่อน 2 คืน
10/10
Beautiful hotel. Excellent location. Very clean. Staff very nice.
Ronda
ทริป 1 คืน
8/10
Terri
ทริปกับครอบครัว 1 คืน
4/10
Me fue bastante mal, no pudimos descansar por el exceso de ruido y música fuerte alrededor, reporte esto para que me cambiaran de habitación o me regresaran el dinero para irme a otro hotel, sin embargo mi solicitud no fue atendida. Es un hotel sucio, en una zona desagradable y sucia, y con un ambiente muy ruidoso. No es posible descansar en este hotel (al menos si te quedas el fin de semana).
Carlos
ทริป 2 คืน
8/10
Overall it was great!
ผู้เข้าพักจริง
ทริปกับครอบครัว 2 คืน
10/10
Walking distance to the riverwalk. Great clean quiet room.
Frank
ทริป 2 คืน
10/10
Jawaun
ทริป 2 คืน
6/10
My Mother and I decided to stay here pretty last minute, little bit pricey but the place seemed decent. The cost of valet was a bit steep but the whole area was. While one lady at the front desk was an AMAZING help I wish I could say the same about the rest.
Our experience with the valet was a solid 1/10. The link they send you to ask for your car stopped working after night one, that was later found out to happen because they had connected my car to someone else by spelling my last name wrong. As well as they did not fix it for the next two nights. Requesting your car was about a 20 minute wait and we would have to call down to get the car requested, just for them to not even go get the car until we were standing outside wondering what the long wait was and they then proceeded to get my keys and go get the car. When the car did finally arrive it smelled of cigarettes when I am definitely not a smoker. When asking the valet for help with requesting the car the man insisted I was doing it Wrong and not paying attention to the correct link, so he wanted to show me on my phone and when I was still correct he said he couldn’t changed that and oh well.
Now the room - we had a standard king room, bed was comfy and house keeping was clean. The blinds were broken and we needed to call someone to come fix them so we could open the shades. They did come quick and fix it but it didn’t hold and was broken again by next morning but it wasn’t worth the fight.
chloe
ทริปกับครอบครัว 3 คืน
2/10
Whole stay was horrible
Iris
ทริป 3 คืน
10/10
The young lady at the front desk was more than helpful. They kept running out of coffee in the room.
Roger
ทริปธุรกิจ 4 คืน
10/10
Our stay was great. The room was as advertised and facing the city. Front desk was very helpful with food recommendations and the valets were curtius and professional.
Christopher
ทริป 1 คืน
4/10
Jenny
ทริปธุรกิจ 1 คืน
10/10
Ruben
ทริป 1 คืน
8/10
In general, a good experience. I would improve the look of the valet area. It is dated and does not match the contemporary look of the hotel. The mustard color and general appeal give a not so safe or nice first impression on arrival. Great service and food. Thank you.
Nilsa
ทริปกับเพื่อน 3 คืน
10/10
Hilton Gardens is an Excellent Place to stay for a Graduation or just to visit the River Walk.
My hats off to the Valet personnel, they are very kind and professional.
Thank you,
Eugene
ทริปกับครอบครัว 4 คืน
8/10
Excellent location
Melissa
ทริปกับครอบครัว 1 คืน
10/10
kirby
ทริปกับครอบครัว 1 คืน
10/10
Priscilla
ทริปกับครอบครัว 1 คืน
10/10
Mary
ทริปกับเพื่อน 2 คืน
10/10
We had a good experience, hotel was walking distances to the boardwalk and many restaurants.
Jorge
ทริปกับครอบครัว 2 คืน
8/10
Bar was not open till 5 pm and restaurant times were open till 10 am and did not reopen till 5pm. Did have a nice view from the top floor pool area