I did not receive an upgrade as I had booked the top grade of room available, so knew a free upgrade would not be offered.
The room was clean and looked recently refurbished.
Unfortunately, due to wooden floors, we were disturbed during the night and in the morning by people moving around in the room above ours. One night this lasted from 3am until 4.30 then again from 7.30am until 9. Not ideal when we wanted a restful break. Also something we feel other prospective guests should be aware of.
It is a very local area with great places to eat nearby. Nearest train stop is a few minutes walk with great transport links around the city. It is also a nice area to walk around as it's quiet away from the main roads.
The staff we encountered were friendly and helpful.
There was a fridge and coffee maker in the room, which were useful.
The bed was large but very hard so not the most comfortable, for us. Others may prefer that.
The bathroom was large with a good shower. The Rituals toiletries were a nice bonus.
We had a room at the back of the hotel so no traffic noise. I think that could have been an issue for rooms at the front of the hotel as it was on a busy road. But it's a city so to be expected.