The amenities were wonderful. An onsen and 2 meals a day. Was able to switch to a room with beds instead of futons on the floor. The rooms were well appointed with an enclosed porch.
Only difficulty was no fluent English speaker on staff
Susan
Susan, ทริปโรแมนติก 3 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
8/10 ดีมาก
9 มีนาคม ค.ศ. 2024
Hotel need to be updated.Hot springs are fantastic, very clean and well maintained.Breakfast and dinner were amazing, great selection and staff were great.Two ladies on reception were helpful but no English speaking staff, they used phone to translate.The young fella on the reception haven’t tried to help at all when we requested help. Only problem was the transfer, They emailed us that they will pick up/ drop off our group of 6 from/ to the airport without any change but after they ignore their email and charge us $400 to the airport……
The rooms are very basic, and Japanese style. The Onsen was AMAZING - beautiful outdoor and indoor pools, and use of a sister hotel down the road. Very close to Rusutsu (45 minutes by car) ski resort, which is what we came for. The food was good, although the same thing every day and night. The staff was wonderful. We had dietary restrictions, so they brought us special platters in addition to the buffet. Everybody was so incredibly friendly. Not much to do in the town, but the hotel was so wonderful.