Great casino wonderful staff room was very nice. The food in the cafe needs serious improvement. The Red River Club Sandwich was poorly prepared and the soup of the day never arrived, the nice staff kept checking but it was always being heated down stairs and never arrived.
Lee
Lee, ทริปกับครอบครัว 1 คืน
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6/10 ดี
7 มิ.ย. 2025
Booked online. Lady at the front desk wasn’t very welcoming. Her only words were “ we only have pet friendly rooms left”. I said ok I booked online. Then she said “well I’m just letting you know all we have is pet friendly rooms.” She came off as we have these rooms, take it or leave. Finally she gave us our room keys. The rooms stink and there was what looked like blood on the underside of our blankets which was pretty nasty. We had our own blankets so it was ok. For sure would never go back again.
chad
chad, ทริป 1 คืน
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2/10 แย่
7 มิ.ย. 2025
Told us the floor they put on was newly remodeled and we get to our room and it’s not what we were expecting.
Brandon
Brandon, ทริป 2 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
8/10 ดีมาก
7 มิ.ย. 2025
Tyler
Tyler, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
5 มิ.ย. 2025
Emily
Emily, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
2/10 แย่
5 มิ.ย. 2025
Easily Confused
We are still fighting with the hotel over our refund. We had reservations for 5/20, 21 and checked in because we were stranded in Louisiana. It was out third stay in two weeks. When we got to our room we received a phone call from the mechanic saying our camper was finally fixed. We called the front desk and a gentleman said "no problem, we will check you back out" upon leaving my wife went to the desk to confirm they had indeed checked us out. The lady at the front desk said we were all set and the gentleman i had spoke to from the room confirmed it. We called hotels.com to advise them and they made several attempts to call and email the hotel with no response. The next day we called from Mississippi to confirm and a confused manager said we hadn't been checked out and hotels.com never contacted them, then told us they had to check the surveillance tape to see if we left, so we gave her the exact time we left. We them contacted hotels.com again and they said they tried but got no response so the case was closed. We are still trying each day to get our refund but cannot find anyone with much knowledge. Its a shame as much as we travel that ballys would pull this and Hotels.com would give up so easily. Absolutely pathetic customer service.
walter
walter, ทริป 2 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
2/10 แย่
5 มิ.ย. 2025
R Kelly sheets
My brother was in a terrible accident and sent to LSU Shreveport. We made an emergency 7 hour trip with my 73 year old mother with a heart condition. We canceled an appointment with a cardiac electrician because of my brothers accident. Once I got to the hospital I found a room that was pet friendly (I had to drive to Monroe to get my brothers dog that strangers had kept while he road in an ambulance) I took the dog and checked in someone had set the ac to 50. Turned it up to 70 I don’t think it ever got 70. went back to the hospital with food for my boyfriend and mother. They ended up sending us home to take my brother to a different university for nasal reconstruction to save us on housing and food while we go through this tragedy. We get back to the hotel between 10 and 12 and I needed a shower. The shower head had gunk on it and sprayed everywhere and you had to dodge around it to hit you. The entire bathroom ended up wet. We all literally crashed. The bed was so bad I had to hold onto the side to not fall on my boyfriend which I ended up doing. The bed was completely sunken in the middle. I couldn’t be up any longer and really neither could my brother or mother so we kush slept that way. This morning we realized we had pulled back both the bottom and top sheet. That’s when I realized the mattress pad was urine stained. Only the mattress pad not the blanket sheets or mattress. So I’m certain our trained dog didn’t do it. Plus she slept in the bed with her dad.
Dana
Dana, ทริป 1 คืน
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6/10 ดี
2 มิ.ย. 2025
Rooms aren't as clean as they should be .. base board super nasty everywhere n the room. Behind the tv stand and dresser just nasty .. up under the beds nasty. For the price i expected the room to be super clean. It's hard for me to sleep n a nasty room.. so i checked out early and left
Shelita
Shelita, ทริปกับครอบครัว 2 คืน
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4/10 พอใช้
1 มิ.ย. 2025
The bedding was damp. The carpets were damp. The bathroom floor was wet.
And we could hear a critter scratching on the inside of the walls. Won’t be staying there again.
Gretchen
Gretchen, ทริป 1 คืน
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10/10 ไร้ที่ติ
1 มิ.ย. 2025
I had a great time
Trebie
Trebie, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
6/10 ดี
31 พ.ค. 2025
Well to start off thing after waiting for a long time to check in we get to our room and the tv didn’t work we notified front desk 2and know one came out some of the electrical plugs did not work in our room and
D the number to the rom was o25
Eilva
Eilva, ทริปกับครอบครัว 2 คืน
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8/10 ดีมาก
30 พ.ค. 2025
Very clean, only issue was our door was open when we 1st got to the room and again that evening when my husband went to room later that evening, also others had same complaint.
Yvonne
Yvonne, ทริป 3 คืน
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2/10 แย่
29 พ.ค. 2025
The fee for resort fee of $17 was blindsided didn’t know they charged that
Matthew
Matthew, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
4/10 พอใช้
27 พ.ค. 2025
Florence
Florence, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
24 พ.ค. 2025
Eric
Eric, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
2/10 แย่
23 พ.ค. 2025
My room wasn’t ready.They tried to give me a different room.Which I didn’t want.So we had to wait 20 minutes until they cleaned a room that I booked
Lorenzo
Lorenzo, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
23 พ.ค. 2025
Jermaine
Jermaine, ทริป 2 คืน
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6/10 ดี
22 พ.ค. 2025
I hope Hotels.com will compensate!
One night stay with the family our daughter graduated from LSUS, our stay was memorable, cafe had good food, rooms are spacious and service was great. In celebrating we took advantage of the casino. Winning, drinking and having fun as we moved to the 1st we were stuck in the elevator for 11 minutes which ended the night! No compensation given just a report :(
ผู้เข้าพักจริง
ทริปกับครอบครัว 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
8/10 ดีมาก
22 พ.ค. 2025
Overnight stay
It was nice. The room was comfortable. The only thing was the Sportsman cafe. The food was absolutely horrible. I dodnt have to pay, which was a plus. I hope ot was just because they were teying to get acclimated to switching restaurants from down stairs to upstairs. Nonetheless, lots of food choices near by.
Jenice
Jenice, ทริปธุรกิจ 2 คืน
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10/10 ไร้ที่ติ
20 พ.ค. 2025
We always love staying at Bally's ,the rooms are a little outdated but always clean and great view , friendly staff
Teresa
Teresa, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
2/10 แย่
20 พ.ค. 2025
Do not stay here
This hotel was terrible. No staff support, no housekeeping, no one picks up their phone. I stayed here for a work event, a big mistake. The room did not have an iron. I called around 7am and was told that housekeeping was not available until am and I could not get an iron. I was charged a tax when I shouldn't have been
ผู้เข้าพักจริง
ทริป 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
2/10 แย่
19 พ.ค. 2025
Brittany
Brittany, ทริป 2 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
2/10 แย่
19 พ.ค. 2025
robert
robert, ทริปกับครอบครัว 2 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
19 พ.ค. 2025
Aly
Aly, ทริปกับเพื่อน 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
2/10 แย่
18 พ.ค. 2025
I checked out after I got to the room & saw its condition & the whole atmosphere of the hotel/casino.