very small and strange washroom. The air conditioning unit stopped working properly overnight, and around 6 AM it started heating instead of cooling, boosting the temperature to 26 deg. C. I called front desk and a sleepy old lady showed up, looked at me in a strange manner, and turned off the AC, and then walked out of the room and shut the door without saying anything at all. Luckily for me the AC worked properly when I switched it back on, as I did not feel comfortable calling them again. Front desk, including the duty manager, did not provide the help I expected when booking transportation in the city, and were rather rude and unwelcoming in general, thereby making my stay less pleasant and definitely less safe. You can't access the hotel WiFi if you don't have a local cellphone number, which is insane. I have traveled to other places in China, but this one was by far the worst. Do NOT believe whatever reviews you find online about this place being some kind of tourist destination. You can hardly find English-speaking or non-Chinese speaking people in general pretty much anywhere you go in China; many of them are even afraid to speak to or even look at you. A friendly and unbiased advice: avoid all nonessential travel to China, and Guangzhou in particular! Ignore this at your own risk, expense and wasted time.