2/10 Poor
Sep 28, 2025
The location was very centralized to most attractions and shopping in Napoli, but the customer service was non-existent. We never received instructions for checking in. If the janitor had not bee there to help us, we would have been out on the street. No one ever answered the phone numbers or emails that were listed in the "contact us" link. There was no concierge service as advertised, no front desk coverage at all and the front desk, in fact, was just outside our room. These owners were ABSOLUTELY non-responsive to requests, service, etc. I would NOT recommend Barbarella Suites to anyone who appreciates customer service.
Deborah
Deborah, 3-night trip