I had a pleasant experience during my stay. The hotel has a charming atmosphere and is in a great location—just a short walk to Central Park, shops, restaurants, and more. The staff is very friendly and welcoming, and the terrace on the 2nd floor offers a magnificent view of the volcanoes.
I gave 4 stars instead of 5 for a few reasons. The bedding could use an upgrade—new sheets and pillowcases would improve the overall comfort. I was also a bit concerned about safety at night. When someone rings the doorbell late at night, the front desk attendant opens a small window to see who it is and then unlocks the door. I recommend installing a security camera and a guest ID system to ensure only registered guests are allowed in during late hours.
Lastly, I returned to my room around 2:30 p.m. and noticed it still hadn’t been cleaned, which was a bit inconvenient.
Overall, it’s a lovely hotel with great potential, and I hope to see these small improvements implemented on my next visit.