2/10 แย่
17 กันยายน 2020
I make decisions based on reviews and I felt obligated to share my experience. My wife and I stayed the first two of the four nights we planned because I believed the staff really cared about our stay and did the best they could.
I must summarize due to the character limitation for a review.
We went a night with no elec. no staff in the hotel in the morning to report the problem, and cold water for a shower.
When moved to a second room there was no AC, cold water again, and no power to the outlet for the TV (which was the only thing that was resolved after a few hours of repair). We realized that the resort had electrical issues after having the same electrical problems with the second room.
The most disappointing part of our ordeal is how we became project managers just to move the multiple processes along. It was a full-time job the entire stay! On multiple occasions we were told repairs had been completed just to find out the issues were still there. Finally, we were told that they were waiting on a part that may come in a few days.
In addition to these specific issues, the hotel staff and management did not advise me when I checked in that the pool and fitness room was OUT OF ORDER. I inquired when I booked and was assured all would be completed.
We then moved to a room with no air conditioning, cold water again, and no power to the outlet for the TV (which was the only thing that was resolved after a few hours of repair). This came after we requested
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