2/10 แย่
16 ส.ค. 2025
I rarely provide negative reviews, but in this instance it's warranted. I booked this stay at the end of a week long trip. I booked 2 rooms as we were traveling with my mother in law who needs wheelchair assistance. I had called ahead of our arrival to advice we would arrive around 10pm and the desk agent assured that was fine.
When we arrived they only had 1 room and stated they were totally sold out. The front desk agent stated that this was a Hotels.com (Expedia) issue and there was nothing he could do, even after I showed him my reservation details that clearly showed 2 rooms reserved! He called the manager who advised him to cancel the reservation.
We called another hotel nearby and they luckily had 2 rooms.
To add salt to the wound, Holiday Inn Express billed me for 2 rooms which they never provided! (remember they said there was only 1 room booked?) I called the Hotel to ask for the charges to be reversed as this must be an error and they directed me back to Hotels.com.
I did connect with Hotels.com (Expedia) and they informed me that this was a Holiday Inn issue, but they would put a case in their system and would contact me in 72 hours.
I am awaiting their response.
I have used Hotels.com and have also booked Holiday Inn locations in the past with no issues, over many years. I will think twice moving forward.
mario
mario, ทริปกับครอบครัว 1 คืน
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