I would classify my experience as terrible.
I'd stayed at this hotel before, but this time the service and treatment were appalling. First, we arrived tired from our trip, and it was after 4:00 PM, and our room wasn't ready for check-in. After many complaints, the employee, I believe, in bad faith, placed us in the worst position this hotel can offer. Our rooms faced the loading and unloading area. Trucks started making noise from 4:00 AM. This is disrespectful to the guest. This type of service should have been scheduled after 8:00 AM or later; it was so loud that no one could sleep. I shouldn't return to this hotel again. I should be compensated, because instead of resting, I left even more stressed, due to the poor service and the noise at night.