I had to move to different room due a very bad odor smell in the room, pretty sure it was mold. The other room wasn't much better. I lost $130 worth of groceries from the freezer stop working, after telling the staff for over 24 hours that my food wasnt staying frozen. The carpet in the room was GROSS and also smelled disgusting!! The ceiling in the bathroom also leaked so much that our bathroom floor was soaked. The towels/wash clothes were always stained. The hallways always smelled like Marijuana and even came through our air conditioning vent. It's a smoke free environment, or so we thought since the staff mentioned it was and theres signs saying so. I have 3 small children and was definitely not okay with that. I mentioned it to the staff- they seemed to not care, but I guess thats what happens when every staff member lives on sight at the property. We were also told that we didn't pay for nights that we did pay for and were facing eviction, although we showed proof that it was, indeed, paid up. The staff made us pay for 2 nights extra on top of the nights we already paid for!! Then took 3 weeks to give us a decision and refused a refund. Also refused reimbursement for the lost food and all of the other troubles we faced while there. The laundry facility was horrible. Half the time the machines didn't work and when they did, I had clothes that were damaged. New clothes, at that. Tar, grease/oil stains. None of which we are around. The keys to our room always deactivated