6/10 Good
31 Oct 2024
Disappointed
So firstly the good, we traveled on an overnight bus from Mexico city, we arrived at about 11am, they allowed us to check in early, lovely. There is an ample kitchen with plenty storage in the fridges and utensils. The coffee and bread in the morning are appreciated to make a full meal easier.
The bed was comfortable.
The bad.
Housekeeping is non existent, we stayed 5 nights without the bathroom bin being changed. (We changed it ourselves) Our ceiling fan had about an inch of dust on it. The bathroom ceiling was covered in mould, the corners of the room felt like they hadn't been cleaned properly in months.
The dish towel in the kitchen was always soaking wet and was the same each day.
The curtain in the room is very thin so the light comes through easily.
The advertised 24/7 reception is not a thing. Unfortunately on our last night someone must have fallen foul of this as at 1-2am (yes the whole hour) we were woken up to the telephone ringing and knocking on the front door, we do not speak Spanish nor did we want to open the door and invite people inside without knowing who they were.
The neighbourhood, although very close to the centre is not the nicest. We encountered no problems however we were very safe and made sure to be back at a reasonable hour.
If the hostel had been clean, had offered even a courtesy bin change daily and had actually offered the services advertised then this review would be extremely different.
Andrew
Andrew, 5-night trip
Verified Hotels.com guest review
