2/10 แย่
14 ต.ค. 2025
ABSOLUTELY THE DIRTIEST/WORST HOTEL we've ever stayed in! I'd give it 0 stars if I could. Reception, stairwell, hallway, & room reeked. And the night reception guy was incredibly rude.
We checked in around 4 p.m. & hurriedly left our luggage in the room w/o examining it because we needed to make it to dinner & our timed-ticket tours. We finally got back to the room after midnight and found literal PILES of dust all over the sticky floor and lots of pubic hair in the shower! Walls & ceilings were badly stained. Toilet didn't flush properly. Sink faucet leaked onto the counter. TV picture was full of jumpy lines. Mattresses were hard. Pillows were very thin & extremely lumpy. Worst of all, the sheets HADN'T BEEN CHANGED FROM THE PREVIOUS GUESTS—so gross! They were full of hair, dust, & dirt streaks (also holes & old stains). Eww!
When I went to reception about the dirty sheets, the rude man on duty didn't apologize for the nasty room AND gave me serious attitude about requesting clean sheets, as if it were *my* fault they hadn't been changed. Unreal! (And I didn't even ask for *staff* to put clean sheets on our beds; I asked him for 2 full sets of sheets for us to change the beds ourselves.) He brought 4 top sheets—no fitted sheets—and 0 pillowcases. Then, he gave me MORE attitude when I asked him to go back for pillowcases that he should've brought me the first time.
I don't have one good thing to say about the Tappan Zee Hotel. It's disgusting. DO NOT STAY THERE!!!
James
James, ทริปกับครอบครัว 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว