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El Claustro Hotel House

3.0 star property
Bayfront hotel with conference centre, near Bocagrande Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for El Claustro Hotel House

Courtyard
Exterior
Coffee shop
Lobby sitting area
Lobby

Reviews

6.8 out of 10

Good

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Laundry facilities
    Laundry facilities
  • Free parking
    Free parking
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi
Main amenities
  • Daily housekeeping
  • Near the beach
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • Conference centre
  • Business centre
  • 3 meeting rooms
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
Feel at home
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Quadruple Room, 2 Queen Beds

In-room safe, blackout curtains, free WiFi, bed sheets

Superior Quadruple Room, 2 Queen Beds

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Private bathroom
Cable channels
Daily housekeeping
In-room safe
Desk
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Single Room, 1 Large Single Bed

Standard Single Room, 1 Large Single Bed | In-room safe, blackout curtains, free WiFi, bed sheets

Standard Single Room, 1 Large Single Bed

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Private bathroom
Cable channels
Daily housekeeping
In-room safe
  • 7 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed | In-room safe, blackout curtains, free WiFi, bed sheets

Standard Double Room, 1 Queen Bed

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Private bathroom
Cable channels
Daily housekeeping
In-room safe
  • 9 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 2 Bedrooms, Balcony

Standard Apartment, 2 Bedrooms, Balcony | In-room safe, blackout curtains, free WiFi, bed sheets

Standard Apartment, 2 Bedrooms, Balcony

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
2 bedrooms
Private bathroom
Cable channels
Daily housekeeping
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

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includes taxes & fees
25 Nov - 26 Nov
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About the area

Map
Calle Estanco del Aguardiente No. 5-63, Centro Historico, Cartagena, Bolivar, 130001

What's nearby

  • Walls of Cartagena - 3 min walk - 0.3 km
  • Clock Tower - 6 min walk - 0.5 km
  • Bolivar Square - 7 min walk - 0.6 km
  • Cartagena de Indias Convention Center - 10 min walk - 0.9 km
  • San Felipe de Barajas Castle - 2 min drive - 1.9 km

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 18 min drive

Restaurants

  • ‪La Esquina del pan de Bono - ‬3 min walk
  • ‪Buena Vida - ‬3 min walk
  • ‪Los Tacos del Gordo - ‬4 min walk
  • ‪Cafe La Manchuria - ‬3 min walk
  • ‪Juan Valdez Café - ‬3 min walk

About this property

El Claustro Hotel House

El Claustro Hotel House offers a great location, putting you within a 15-minute walk of Clock Tower and Cartagena de Indias Convention Center. Guests will have free perks such as WiFi and self-parking. Other highlights at this Colonial hotel include a snack bar/deli, a terrace and a garden.

Languages

English, Spanish

At a glance

Hotel size

  • 15 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Parents must have child's birth certificate and photo ID*
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site parking is limited

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Beach nearby

Working away

  • Business centre
  • 3 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Garden
  • Terrace
  • Colonial architecture

Room amenities

Be entertained

  • 24-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

Children & extra beds

  • If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards, debit cards and cash.

Also known as

El Claustro Hotel House Cartagena
El Claustro Hotel House
El Claustro House Cartagena
El Claustro House
El Claustro Hotel House Hotel
El Claustro Hotel House Cartagena
El Claustro Hotel House Hotel Cartagena

Frequently asked questions

Does El Claustro Hotel House offer free cancellation for a full refund?
Yes, El Claustro Hotel House does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at El Claustro Hotel House?
Sorry, pets aren't allowed.
Is parking offered on site at El Claustro Hotel House?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at El Claustro Hotel House?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon.
Is there an on-site casino at El Claustro Hotel House?
No, this hotel doesn't have a casino, but Rio Cartagena Casino (7-min drive) is nearby.
What is there to do at El Claustro Hotel House and nearby?
El Claustro Hotel House has a garden.
What's the area around El Claustro Hotel House like?
El Claustro Hotel House is in Cartagena Walled City, a short 6-minute walk from Clock Tower and 10 minutes' walk from Cartagena de Indias Convention Center.

El Claustro Hotel House Reviews

Reviews

6.8

Good

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Fair

All the rooms have full type bed, when they say in the website "queen" size bed. Never stay there again
sandra, 3-night romance trip
Verified Hotels.com guest review

2/10 Poor

What a dump! Tiny room with a hard bed... what else do I have to say?
3-night trip with friends
Verified Expedia guest review

8/10 Very good

There is a school, gallery, coffeeshop, and chapel all within the courtyard or on the different levels of the El Claustro House which I found fun to explore. The hotel rooms are incredibly small and at the top level (3rd floor). I was traveling alone, but the room would have been too small for two people. The staff was not particularly friendly or helpful.
3-night trip
Verified Expedia guest review

4/10 Fair

Nice historical multi-use building in need of repairs and updating. Rooms have suffered from shoddy repairs over the years. I’ll fitting doors. Shelves falling off walls. Ceiling caving in. Ants. Tiny light weight safe, not attached to anything! Reception does not answer phone. Light bulb went out and was never replaced. A/C died and had to change room. Rooms were not cleaned properly-had hair. dusty shelves and wardrobes. Broken toilet seat and cover. Nice bathroom sinks but plumbing underneath detached and water leaked all over floor. Eggs for breakfast EVERYDAY! It’s not a buffet, and you only get 2 slices of bread and slivers of fruit. Tables so small in dining room, I had to sit sideways. This could be a really great place with repairs, upgrades and attention to cleanliness and repairs in rooms. Basic and rustic accommodation could be nice. El Claustro has great potential but it needs more vision, repairs, upgrading and investment in the rooms, considering the numerous great alternative hotels. PLUS, I see that many people have complained about the same things, even mentioning specific rooms that I stayed in, but nothing was done.
Winston, 8-night trip
Verified Expedia guest review

8/10 Very good

The hotel is very centric the down side is that is somewhat a school as well so can't sleep late due to noice
ISMAEL, 2-night trip
Verified Expedia guest review

6/10 Good

The room was very small and just the bed. No night table or chairs. The art rooms, the garden, the public areas were very nice.
5-night trip
Verified Expedia guest review

10/10 Exceptional

This hotel was amazing! It was in a perfect location, close to everything, with wonderful staff. Walking distance to all major attractions and such a cool building.
5-night family trip
Verified Expedia guest review

2/10 Poor

5-night trip
Verified Orbitz guest review

8/10 Very good

Very nice feeling to this place.
The place was an awesome place to stay. My wife and I had a small room that used to be a nuns quarters. That is why it's a bit small. Also because it were small the air conditioner gave my wife a cough as it was blowing on her all night. Even though it were small we were able to move the small refrigerator towards the door and open our suitcases so at least it was not as small as the Santa Alejandria Hotel's room we stayed in where we had no room to open things. We spent 3 nights here because it was such a nice historic building that was huge. Had a 3rd story terrace where we could smoke and have a drink. Breakfast was delivered by great staff and was a decent simple breakfast of fruit, coffee, eggs and toast. I'd spend a few days here again just for the excellent character of the place. Don't be put off by the small rooms.
Kevin, 3-night romance trip
Verified Hotels.com guest review

8/10 Very good

Such a cute little boutique hotel! Only a few hotel rooms and the rest is an art gallery, coffee shop, school, etc. My friend and I had read about the cold water issue so were prepared for that. Although, it wasn’t that much of an issue and actually felt kind of nice since Cartagena is so hot! The room we shared was small but we didn’t mind at all because we weren’t there to enjoy the room, we spent all day everyday out and about exploring. The AC works very well which is a must in Cartagena. Most of the staff are really nice. There was a bit of a language barrier at first but meh let’s be real, that’s to be expected! EXCELLENT location! We were really happy we decided to stay in the old city and found such a good place for so little money. We’re already planning our next trips to Cartagena and will probably stay in a hostel, only to meet more peopl, but definitely would still recommend!
4-night trip with friends
Verified Expedia guest review

6/10 Good

Interesting place, excellent location, room very uncomfortable
4-night trip
Verified Expedia guest review

6/10 Good

Interesting building (old convent) and the staff was very nice. A bit noisy at night due to students around. The room was clean but tiny - barely squeezed between bed and door. But the main issue: NO HOT WATER. It's very hard to wash your hair in room-temperature water..
3-night trip
Verified Expedia guest review

8/10 Very good

Great history and architecture
Old city charm that's in the walls and close to everything.
5-night trip
Verified Expedia guest review

8/10 Very good

Small, noisy room but good air con and service
Really lovely setting, but the building doubles up as a gig venue - so there was a really loud rock gig on when we arrived, and it's a college during the week so no lie-ins as it gets noisy! The room was tiny - bed against the wall and not much space at the other side - so with 2 big bags it was difficult to move around. Having said that, we were out in the daytimes, and breakfast is lovely with great service. The rooms have air con, which is a godsend, and good WiFi.
Verified Hotels.com guest review

8/10 Very good

Great location at a reasonable price
Convenient for exploring the city. Rooms are small but fine if you are out most of the time.
wizzac, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Love it!
I just got back from Cartagena yesterday and I just fell in love in the city itself and the hotel where we were staying at! If you want to stay in one of a kind type of place look no further because El Claustro is all you are looking for! It's walking distance from everything but still it's in a very quite area of Walled City. Luis and Victor who are working there are so nice and helpful! And the rest of the staff as well but those two are my favorite :-) Rooms are on a smaller side but it's not like you are going to Cartagena to sit in a room! And the hotel is so spacious with all the terraces and lobby area where you can get amazing coffee or buy something from their shop. I really can not wait to go back again! And Luis I really hope to see your movie in theaters soon :-) Gracias por todo Luis! Book this hotel and just enjoy in it's originality!
Masa, 7-night trip
Verified Orbitz guest review

6/10 Good

in the center of everything
nice historic building and quiet .. my only issue was i couldnt get much sleep due to mosquitos biting me all night because the room windows do not close completly and no wifi but staff was friendly and helpful but if you need a budget place to stay in the center of the city its perfect.
rashad, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Characterful and well kept
Very nice - a little expensive but very good building and upkeep - the rooms are good condition but small as nuns quarters - it's a shame there is no original character in the rooms like the common areas
Verified Hotels.com guest review

10/10 Exceptional

Art hotel
Beautiful hotel in an excellent location. The cafe attached makes the best coffee I've had yet. The people are friendly and the room is very cute.
Verified Expedia guest review

2/10 Poor

No hot water, in need of renovations.
Perfect location although in need of upgrades. Very basic accommodation and breakfast. No hot water.
Verified Hotels.com guest review

8/10 Very good

Lovely experience despite a few problems
The hotel is in an old cloister and I had a double room (used to be one of the nun's cells), which was small but comfortable and with air conditioning. The biggest surprise was that there was not hot water. This may sound strange, but you don't really need hot water as it is so hot outside and the tap water is almost tepid - certainly not cold. The room didn't have a desk, which would have been useful, but there is clearly no room for one. The hotel has a few artist in residence that work in open areas and display their work throughout the hotel. There was piano in one of the display areas and some guests played it beautifully. The staff were very friendly and helpful. I enjoyed my stay as an authentic and unique experience. Definitely recommended.
Verified Expedia guest review

10/10 Exceptional

Nice boutique hotel
Very nice boutique hotel in the hold town area of Cartagena.
Verified Expedia guest review

8/10 Very good

Interesting stay!!!
This is an old building repurposed as a hotel. The rooms were small, especially the single. But the staff and elegant surroundings more than made up for the small room! The front desk people, Aiden, Jorge and Monika were outstanding and made every effort to be sure I was comfortable. I loved being right in the center of the historic area of Cartagena!
Verified Hotels.com guest review

4/10 Fair

I WOULDNT STAY THERE AGAIN
im going to start with how great it was . location was good its in old town also quiet neighborhood some great restaurants around it . hotel was A church there is still church inside also was a nun house. its kind a scary but it was an amazing all the architecture and all . its also an art gallery inside the hotel . i got a small room. i had to upgrade to double for extra $30 a night. THERE IS HOT WATER IN THIS PLACE INTERNET DISCONNECTING EVERY 20 SECONDS . ROOMS LITTLE FAR AWAY FROM RECEPTION . THEY TRIED TO CHARGE YOU FOR A GUEST EVEN I PAYED EXTRA FOR UPGRADE MY ROOM . I DIDN'T PAY FOR IT.
Verified Hotels.com guest review

8/10 Very good

i was for the dec 31st cartagena is one of the best city on the earth the place is amazing, inside a old convent with church, patio, plants, etc etc the only problem is the size of the room ; because was the room of the monk there's not space ! so ask the big room available ! by the way the guys are lovely and the place is in the heart of cartagena, little away from the chaos in a quiet zone
Verified Hotels.com guest review