I’ve stayed at this hotel many times with great success. However, this time was different. I had some friends staying at the hotel before we got there. The night before we arrived there were many cars broken into in the parking lot. Not sure how that’s possible with all the security they supposedly tout.
When we checked in, which always takes longer than it should at this hotel, we were told that the air conditioning was not working very well. Mind you it was 97° outside.
After having been in the heat all day, helping my daughter move in to her college apartment all I wanted was a nice warm shower. However, when I went to take a shower, the water was cold. I decided to skip the shower and go to dinner. The maintenance man came up and said they will look into it and hopefully have it back up before you get back. We came back and went straight to bed. The next morning we got up and alas, still no hot water.
These things happen. However, what really irks me is I tried to call and talk to a manager before we left and I couldn’t get anyone to even answer the phone. So I waited until the next day and I called and asked for the manager. I was given the assistant manager’s Voicemail. I left very nice and detailed message and asked for a return call.
Here we are a couple days later and no return phone call. They had a chance to make it right, but they chose not to. That’s why I am giving them such a poor review.