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Gem Premier Hotel & Spa

3.5 star property
Luxury hotel with full-service spa, connected to the convention centre, near Hang Gai Street

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Gem Premier Hotel & Spa

Family Executive Suite, 1 king bed, 1 single bed with sofa bed, City View | 1 bedroom, minibar, in-room safe, individually decorated
Presidential Suite with Balcony, 1 King bed, Church View | 1 bedroom, minibar, in-room safe, individually decorated
Reception
Family Room, Non Smoking | 1 bedroom, minibar, in-room safe, individually decorated
Classic Room, 1 Double or 2 Single Beds | Room amenity

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Parking available
  • Spa
  • 24/7 front desk
  • Laundry facilities
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Restaurants
  • Full-service spa
  • Valet parking
  • Room service
  • Massage/treatment rooms
  • Babysitting
  • Business centre
  • Area shuttle
  • Beach shuttle
  • Ski shuttle
  • Theme park shuttle

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Private bathroom
  • Separate bedroom
  • Living room
  • Premium TV channels

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Gallery Suite, 1 Queen Bed, Balcony, City View

Gallery Suite, 1 Queen Bed, Balcony, City View | 1 bedroom, minibar, in-room safe, individually decorated

Gallery Suite, 1 Queen Bed, Balcony, City View

Highlights

Balcony or patio
Outdoor play area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
LED TV
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Double or 2 Single Beds

Classic Room, 1 Double or 2 Single Beds | 1 bedroom, minibar, in-room safe, individually decorated

Classic Room, 1 Double or 2 Single Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
LED TV
Pillow menu
Renovated in 2016
Blackout curtains
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Double or Twin Room

Premium Double or Twin Room | 1 bedroom, minibar, in-room safe, individually decorated

Premium Double or Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
LED TV
Pillow menu
Renovated in 2016
Blackout curtains
  • 22 sq m
  • City view
  • Sleeps 2
  • 2 Large Single Beds OR 1 Queen Bed

View all photos for Family Room, Non Smoking

Family Room, Non Smoking | 1 bedroom, minibar, in-room safe, individually decorated

Family Room, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
LED TV
Pillow menu
Sofa bed
Separate bedroom
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Executive Suite, 1 king bed, 1 single bed with sofa bed, City View

Family Executive Suite, 1 king bed, 1 single bed with sofa bed, City View | 1 bedroom, minibar, in-room safe, individually decorated

Family Executive Suite, 1 king bed, 1 single bed with sofa bed, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Free cots/infant beds
LED TV
Pillow menu
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed, 1 Single Bed and 1 Single Sofa Bed

View all photos for Honeymoon Suite, 1 King Bed with Sofa bed, Bathtub, City View

Honeymoon Suite, 1 King Bed with Sofa bed, Bathtub, City View | 1 bedroom, minibar, in-room safe, individually decorated

Honeymoon Suite, 1 King Bed with Sofa bed, Bathtub, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Free cots/infant beds
LED TV
Pillow menu
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Similar properties

Lobby

Hanoi Inner Hotel

Airport transfer
Parking available
Free WiFi
Restaurant
9.2 out of 10, Wonderful, (990)
Hanoi Inner Hotel
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About the area

Map
54 Ngo Huyen Street, Old Quarter, Hanoi, 110210

What's nearby

  • Hoa Lo Prison Museum - 6 min walk - 0.5 km
  • Hoan Kiem Lake - 8 min walk - 0.7 km
  • Thang Long Water Puppet Theatre - 10 min walk - 0.9 km
  • Dong Xuan Market - 14 min walk - 1.2 km
  • Hanoi Opera House - 17 min walk - 1.4 km

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 24 min drive
  • Hanoi Giap Bat Station - 7 min drive
  • Hanoi Railway Station - 16 min walk
  • Hanoi Long Bien Station - 19 min walk
  • Area shuttle (surcharge)
  • Train station pickup (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Ski shuttle (surcharge)

Restaurants

  • ‪Âu Lac Family Restaurant - ‬1 min walk
  • ‪Pasteur Street Brewing Company - ‬3 min walk
  • ‪An Cafe - ‬1 min walk
  • ‪Song Thu Vietnamese Coffee & Tea - ‬1 min walk
  • ‪Nem Nướng Nhà Thờ - ‬2 min walk

About this property

Gem Premier Hotel & Spa

Placing you only steps from St. Joseph's Cathedral of Hanoi, Gem Premier Hotel & Spa features a ski shuttle. You can grab a bite to eat at the restaurant and visit the spa to be pampered with deep-tissue massages, body wraps or aromatherapy. This luxurious hotel is also within a short 10-minute walk of Hoan Kiem Lake and Hanoi Old Town Night Market.

Languages

English, Vietnamese

At a glance

Hotel size

  • 39 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: 5:30 AM
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must transfer via airport shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
  • This property offers transfers from the cruise terminal, ferry terminal and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The property charges 3 per cent for credit card payments
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • On-site valet parking (VND 180000 per day)
  • On-site motorhome/coach/lorry parking (fees apply)
  • On-site parking is limited
  • Height restrictions apply for on-site parking
  • On-site carport

Transfers

  • Train station pickup*
  • Cruise terminal shuttle*
  • Ferry terminal shuttle*

Off-site

  • Area shuttle within 2 km*
  • Beach shuttle*
  • Ski shuttle*
  • Shopping centre shuttle*
  • Theme park shuttle*

Property amenities

Food and drink

  • Restaurant
  • Private dining
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Babysitting (surcharge)

What to do

  • Beach shuttle (surcharge)
  • Bike rentals nearby
  • Ecotours nearby

Working away

  • Business centre
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach shuttle (surcharge)

Facilities

  • 1 building/tower
  • Built in 2016
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Art gallery on-site
  • Full-service spa
  • Massage/treatment rooms
  • Reception hall
  • Art Deco architecture

Accessibility

  • Lift
  • Wheelchair-accessible path to lift

Ski

  • Ski shuttle (surcharge)

Room amenities

Be entertained

  • 32-inch LED TV
  • Premium satellite channels

Home comfort

  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Fireplace
  • Individually furnished and decorated
  • Separate living room

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Free local calls

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Âu Cơ Beauty Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Fees & policies

Optional extras

  • Local area shuttle service to the beach, shopping centre, ski area and theme park is offered for an extra charge
  • Early check-in can be arranged for an extra charge of VND 599000 (subject to availability)
  • Late checkout can be arranged for an extra charge of VND 599000 (subject to availability)
  • Credit card charges are subject to an extra charge of 3 per cent

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for VND 399000.0 per day

Parking

  • Valet parking costs VND 180000 per day
  • RV/bus/lorry parking is available for an extra charge
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Gem Premier Hotel Hanoi
Gem Premier Hotel
Hanoi Gem Boutique
Gem Boutique Hotel Hanoi
Gem Boutique Hanoi
Gem Premier Hanoi
Gem Premier
Gem Boutique Hotel
Gem Premier Hotel Spa
Hanoi Gem Boutique Hotel
Gem Premier Hotel & Spa Hotel
Gem Premier Hotel & Spa Hanoi
Gem Premier Hotel & Spa Hotel Hanoi

Frequently asked questions

Does Gem Premier Hotel & Spa offer free cancellation for a full refund?
Yes, Gem Premier Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Gem Premier Hotel & Spa?
Sorry, pets aren't allowed.
Is parking offered on site at Gem Premier Hotel & Spa?
Yes. Valet parking costs VND 180000 per day. Parking spaces may be limited. Motorhome/coach/lorry parking is available.
What are the check-in and check-out times at Gem Premier Hotel & Spa?
Check-in start time: 2:00 PM; check-in end time: 5:30 AM. There's a charge of VND 599000 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of VND 599000 (subject to availability). Express check-in and check-out are available.
What is there to do at Gem Premier Hotel & Spa and nearby?
Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and make the most of other amenities such as spa services.
Are there restaurants at or near Gem Premier Hotel & Spa?
Yes, there's an on-site restaurant.
What's the area around Gem Premier Hotel & Spa like?
Gem Premier Hotel & Spa is located on the boardwalk in Old Quarter, a short 3-minute walk from St. Joseph's Cathedral of Hanoi and 8 minutes' walk from Hoan Kiem Lake.

Gem Premier Hotel & Spa Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

9.2/10

Staff & service

7.0/10

Amenities

8.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Good

Not a good hotel
nobody at reception to check in or check out. had to call them. room walls stained and dirty . AC fan was held open with a tooth brush so the air could flow. not a good hotel
Derrick, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Anh Chuong, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Dirty, noisy, staff never around.
Sam, 4-night trip
Verified Expedia guest review

4/10 Fair

The property wasn't easy to find with google map. The signboard needs to be fixed. The room looked old and dirty. It wasn't a pleasant stay but just an overnight stay. Tour guide minibus couldn't drive in the narrow road and we had to walk to the main road. Wouldn't recommend this place.
Pancy, 1-night trip
Verified Expedia guest review

4/10 Fair

Currency, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Choose Another
We may not have read enough reviews before booking in here. But really, except for the location in the heart of old town we really did not want to spend any time here. I found the air stagnant, the shower was a bathtub with shower wand with no mount. For a tall person it was awkward and the floor would be drenched. Not that we need a tv, but ours was fuzzy and even with request for service it was rebooted but no better. There was never anyone at the front desk. The Spa appeared to be closed, scooters were parked in it. I get it that these are old buildings and we stayed in many like this because 'character' and 'heritage' hotels are usually so rewarding. Not so much at the Gem.
Cheryl, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Stayed one night and the other was cancelled last minute. Jenny was rude and unhelpful and I had to find alternate accommodation. Room was basic, TV didn’t work and very noisy. Would not stay again due to Jenny’s bad attitude.
1-night trip
Verified Hotels.com guest review

4/10 Fair

No available rooms
We arrived to be told there were no available rooms despite having pre booked and payed.
Kelsey, 1-night trip
Verified Hotels.com guest review

2/10 Poor

It was our worst stay ever! Don’t go to this hotel! We arrived late in the night and then they moved us to a different hotel close by. In the morning they told us that we need to move the hotel again. The communication was really bad. They told us that the hotels don’t cooperate and we need to arrange the move by ourselves. We went on a tour the day and when we came back they moved our whole stuff to the other hotel. Once we arrived there to hotel room was very dirty and we had a water leak in the bathroom. Surprisingly the breakfast was at the other hotel where we stayed the night before (but they don’t cooperate). We felt so unheard that we couldn’t stay there one more night.
Johanna, 2-night romance trip
Verified Expedia guest review

4/10 Fair

Emily, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Viet, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Nice cosy hotel low cost in great location
Staff are amazing and friendly very helpful. Location of the hotel is great within a 5 minutes walk from all the important destinations and some great food spots. WiFi is very temperamental so doing work was difficult. And the walls are quite thin so if someone is noisy you can hear it clearly
Liam, 3-night trip
Verified Hotels.com guest review

8/10 Very good

The property itself is great value for the money, but what really makes it worth a visit is their concierge, Jenny. She is FANTASTIC. She was always available to answer our questions, take care of bookings, etc. rooms were clean but basic and the included breakfast was good. Still can’t say enough good things about Jenny however, she really helped us so much on our first visit to Vietnam!
Elizabeth, 3-night romance trip
Verified Expedia guest review

6/10 Good

picture is misleading-- water is not drained well in the bath- fading paint o the wall- air conditioner is not working
Kiem duc, 2-night trip
Verified Expedia guest review

6/10 Good

The room was not as the picture. It was too overcrowded and outdated. It didn’t feel clean, the plugs didn’t work and there was no toilet paper in the room. The staff were very helpful and quick at getting us into a room as we arrived in the early hours. Staff were friendly and allowed us to leave our luggage for as long as we needed. Nice enough to look at in the front, but our room needs updating, decluttering and electrics fixed.
Sara, 1-night trip
Verified Expedia guest review

2/10 Poor

ALBERTO, 3-night trip
Verified Expedia guest review

6/10 Good

Aidan C, 1-night trip
Verified Expedia guest review

6/10 Good

Location is convenient but car or taxi can't go near to the hotel since hotel is located in a small lane. You need to walk for 500 m to get to the car or taxi. Water supply in the toilet is very poor. Can't even flush the WC and have a proper shower. Not suitable for a family.
Rajanayagam, 3-night family trip
Verified Expedia guest review

8/10 Very good

Front desk was very friendly and accommodating despite our 11PM check-in. Rooms are large albeit ageing. Location is good for Hanoi.
ALEXANDER, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Clean
CHAU, 3-night trip
Verified Expedia guest review

8/10 Very good

Sunshine, 1-night trip
Verified Expedia guest review

4/10 Fair

Good location, decent breakfast but that are all good things I can say about the place. It's run down, dirty!!!
Lan Anh, 5-night trip
Verified Hotels.com guest review

2/10 Poor

Not at all like ot says on website air conditioner dripped through electric light onto bed TV wasnt working, breakfast was laid out in another hotel, and little flying midges aĺ over it A twrrible expwrience we cut short our sray there
Martin, 2-night romance trip
Verified Expedia guest review

2/10 Poor

Do not book here - SCAM
I recommend staying at a hostel over this. This hotel is completely misrepresented on Hotels.com. I am upset that the website even allows it’s listing to continue when the rooms and amenities very clearly do not match the photos shown. When we arrived the first hint something was wrong was that the front desk area looks nothing as pictured on the website. My husband and I found out later this is a picture of another hotel down the street, how is this allowed? When we got to our room, yes the furniture looks like it is the same furniture from the photos - but after years of neglect. We paid for the honeymoon suite - there was nothing romantic about this room. It was dirty with clear dirt on the floors, baseboards and smudges all over the walls. The wallpaper was peeling completely off in some places and there was some kind of insulation foam / caulking that was hastily done in other places to keep the walls together. The 5th floor city view from our room looked out upon what looked to be an abandoned building used for laundry. What I thought would be a wonderful soaking tub was dirty, had not been polished in a long time, and had no hot water. The floor of the bathroom was covered in water when we arrived and never dried. The only pros of this room was the location in the Old Quarter and grainy English movie channel on the TV. We were totally ripped off by the pricing, no one should stay in any room here for more than $15 USD a night (we paid $55).
Aaron, 1-night trip
Verified Hotels.com guest review

6/10 Good

This property located in middle of backpackers' alleyway... but perperty has 2 buildings. Recommend "Veris" morden than this "Gem"
HeeDong, 1-night trip with friends
Verified Expedia guest review