2/10 แย่
9 ธ.ค. 2025
The room was supposed to have two beds, one in the bedroom and one pull-out couch in the main room. However, the pull-out couch had dirty sheets on it, and there were no blankets for it anywhere in the unit. When we called to request blankets, the “emergency customer service” said that no one was available to bring us new blankets until the next morning. After three more calls, they finally brought us a blanket at 4pm the next day. However, that left one member of our party with nowhere to sleep the first night, as there were no blankets, no clean sheets, and it was 30 degrees outside. The front desk “concierge” suggested that I go to a store and buy a blanket.
There was also a dirty, used washcloth left in the bathroom.
There was only one coffee cup (for a unit that sleeps 3) and only one provided packet of coffee (to make a single pot for a 3 night stay).
Truly the only redeeming quality of this place was its central location, but everything else was underwhelming or simply unacceptable as far as customer service goes.
Sarah
Sarah, ทริปธุรกิจ 3 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
