2/10
I have 2 bookings made through Hotels.com for a total of 4 nights (1 -5 May 2025) at Catalonia Square.
However, upon arrival I was told that there was a pipe leakage, and I was walked to another hotel under the chain 2 blocks away.
I later found out that the Catalonia Passeig de Gràcia Hotel, where I was walked to had lower rates for all 4 nights of my stay, which comes to a total difference of nearly EUR249. Hotels.com tried to deflect my request of getting a refund of the difference by saying that cancellation is not refundable. I had to repeatedly tell the different agents at Hotels.com multiple times that I am not seeking to cancel my bookings as I have already checked-in and not going to inconvenience myself to move again. Long and short, I am only offered a total of EUR 21 for the difference, which is very far from the actual difference.
If anyone choose to stay at any property in Hotel Catalonia chain near Placa Catalunya, always select the lower price, as you might end up walked from higher priced ones to a lower priced one.
Robin J
ทริป 2 คืน