The only issue I had was they did not give me an extended checkout I requested....only 1 hour and they declined it!
Todd
ทริป 2 คืน
10/10
Lauren
ทริป 2 คืน
6/10
marc
ทริป 5 คืน
10/10
Joseph
ทริป 3 คืน
8/10
My wife and I arrived with her elderly parents. My mother-in-law's top requirement for a place to stay was to use the pool. She cannot walk far and the description of the hotel gave no indication that the pools are spread out around the property. Although we booked 2 rooms on the same reservation, the 2 studios rooms weren't near each other. Getting to the pools would be some distance making them impossible to access for my mother-in-law.
We immediately went back to the front desk to explain the situation. Elysa was fabulous and was able to find a 2-bedroom room in a courtyard facing the pool. Although it was about 30% more than the 2 rooms, it turned out to be worth it having easy access to the pool and being able to visit together.
Lawrence
ทริปกับครอบครัว 2 คืน
8/10
rooms look like they were updated but the public space dont. could use a n upgrade.
Check out Time of 10:30 is very early
Debra
ทริปธุรกิจ 1 คืน
8/10
ผู้เข้าพักจริง
ทริปกับเพื่อน 1 คืน
8/10
Great stay!
Melissa
ทริป 1 คืน
8/10
Caryl
ทริปกับครอบครัว 3 คืน
10/10
Daniel
ทริป 3 คืน
2/10
Gracious staff that know the meaning of hospitality. Many personal touches. Loved the substantial breakfast. Alfredo the manager is so accommodating and a joy. A short walk to Palm Canyon Drive restaurants and shops. Adults only which works for some. Best!
Kathleen
ทริป 5 คืน
10/10
Holly
ทริป 3 คืน
10/10
Sarah
ทริปกับครอบครัว 3 คืน
8/10
The only problem was the shower pressure in my room was so high that it was painful to take a shower, and there was no way to turn the volume down
jill
ทริป 3 คืน
10/10
Always enjoy it here!
Lauren
ทริปกับเพื่อน 2 คืน
8/10
Jeremiah
ทริปกับเพื่อน 2 คืน
10/10
Great facilities. Convenient location. Friendly staff.
Josan
ทริป 3 คืน
10/10
Wonderful location and amenities.
andrea
ทริป 3 คืน
6/10
Due to a medical emergency I had to check out after the first night.
I was advised that a refiund could only be accommodated through the 3rd party reservation coordinator. After a couple of weeks with no response, a refund was denied.
We have been regular clients of this hotel and it is disappointing that they did not refund for the unused portion.
Carol
ทริปโรแมนติก 3 คืน
10/10
Great location; lots of activities available; beautiful setting
Alan
ทริปกับครอบครัว 3 คืน
10/10
ผู้เข้าพักจริง
ทริปกับครอบครัว 7 คืน
10/10
ผู้เข้าพักจริง
ทริป 5 คืน
6/10
Michelle at the front desk was not all polite orr professional, Luckily the manager stepped in and took care of my request: