The rooms are clean and the bed are comfortable. My daughter and I usually stay here when we're visiting family. Unfortunately my last stay was due to a family emergency and was traveling alone. Due to a computer glitch while booking my room, 2 rooms were booked and charged to my account. I spoke directly to an employee at Days Inn, explained what happened, she confirmed that 2 rooms were booked but due to it being after 4, I would be charged for both. But I would need to contact the 3rd party I used for booking to see if I could cancel and be refunded the overcharge. Long story short, after multiple calls to the hotel to speak with a manager, the Days Inn refused to refund the 2nd charge. Even though it was plain to see each room was under my name with only 1 person staying and I took immediate action when it happened. I will not be staying here again, not that the loss of my occasional stay will hurt them. Days Inn in Kanawha City WV - you could have done the right thing, it was very clear what happened, but due to "policy" and "getting penalized" from the 3rd party booking agency for a late cancelation(yes that was what I was told by the lady at the front desk). Even though the "3rd party" was trying to help me get it corrected.
