As a loyal Radisson guest and a proud Radisson Rewards Platinum member, I am writing to express my deep disappointment regarding a recent experience that significantly impacted my family’s travel plans.
For our recent trip to the United States, I booked three rooms at Park Inn by Radisson Las Vegas for May 19–21, anticipating the level of quality and service I have consistently received from Radisson hotels around the world. This reservation was made well in advance through Hotels.com, with the confidence that I was securing a trusted Radisson property for my family of five.
After a long day of travel, we arrived at the hotel around 8:00 PM, only to be shocked and confused to discover that the property was no longer operated under the Radisson brand, but instead functioning as a Motel 6. At no point prior to our arrival were we informed of this change, neither by Radisson nor by Hotels.com. This lack of communication placed us in an extremely difficult and stressful position.
Given the late hour and our urgent need for a clean and reliable place to rest, we had no choice but to seek alternative accommodation, ultimately checking into the Trump Hotel Las Vegas, which significantly exceeded our planned budget.
This experience was both disappointing and distressing. I respectfully request that Hotels.com investigates this matter and provides appropriate compensation for the inconvenience, unexpected costs.