6/10 ดี
9 ส.ค. 2025
Nice hotel, but check in process terrible.
Great hotel however the check in process was one of the worst experiences I have ever had whilst travelling.
We arrived at 2pm to pick our bags up and wait in the lobby for check in at 3. We was then told room was not ready but to take a seat and they would be over to let us know when the room was ready.
Little to our knowledge this was the case for most rooms and a queue that stretched into the street had formed. I rejoined the queue at 4pm however people who had also been waited jumped the queue. Staff had zero idea how to handle a busy situation.
Checkout at 12pm I will assume will be the issue as it leaves house keeping only 3 hours to clean all rooms. Thankfully at 16:15 we finally got our key and we could go to our room which left little time to get ready as we had plans.
Keiron
Keiron, ทริป 1 คืน
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