แมนชั่น ออน ซัทเทอร์, ซานฟรานซิสโก

Love this little hotel, had a great stay. Hoping to come back soon.

The hotel is elegant and charming. Service was friendly. We were able to walk to dinner and to the concert. Breakfast was fresh and delicious.

Never again. When I arrived in my room could not get the TV to work nor could I find any place to charge my phone or computer. Called the front desk for help, phone went dead so I had to call from my cell. The man who came to help me blamed me for the phone going dead saying I touched the plug... ridiculous. He couldn't get the phone to work either. The programming for the TVs is cheap. The TV was so difficult to use the manager could not get it to work. It took over two hours of exchanges to address everything which was exhausting. SO they moved me to a beautiful suite. The toilet seat suite was broken. I used the toilet once and it backed up spilled all over the floor. So, I had to be moved again. I had a four night stay and had to be moved 3 times due to the problems in each room. The manager Farhan could have cared less. Rooms are lovely, expensive but not worth the price point for the problems in the rooms and the lack of respect and responsibility of the staff for customer especially the unresponsive manager. Even after having to pack and unpack three times, the toilet over flowing, all the issues etc. I had to ask for a one night refund. The manager promised I would get this refund but I was required to ask for it. He did not give me a full refund, he shorted me $36.43. The 2nd nite I gave an exceptional review on Yelp as I thought they had corrected and made good on their branding but not true. I will change this YELP review.

After staying at the Mansion, we never want to stay anywhere else in San Francisco! Everything was lovely. Even the wine in the room was very good. Wonderful decor, warm hospitality and we felt pampered. Check it out!!

What a wonderful stay we had at this charming hotel! It's simply beautiful, everyone who works there is friendly and helpful, and the bed is extremely comfortable. We will definitely stay there again, and recommend it to all our friends.