I booked three rooms during my stay. The carpets in all three rooms are very dirty and stained, and the noise level can be high, depending on the guests staying above you. The water in my shower took a long time to get hot, at least 5 minutes. Lastly, when I put on the robe provided by the hotel after my shower, it had a strong cologne scent, suggesting that the hotel did not wash it after the previous guest wore it.
Sitting right on the Sun Moon Lake, so beautiful. The staff were extremely helpful. Their Christmas celebration was a very pleasant surprise. Highly recommend.