6/10 ดี
22 มี.ค. 2025
Disappointing end to a truly great stay
Small boutique hotel occupying a single floor of a building complex across from Buckingham Palace.
Best service I have ever had in any hotel. Not just helpful, but very nice people.
Hotel wasn’t very full so I got upgraded to a bit larger room with a wonderful little gas fireplace.
No restaurant, per se, instead there is a large and comfortable lounge area. Very clubby and comfortable, like the ones you may have seen in movies. Lovely glass ceiling to let in the light when not raining in London.
Great place to visit, work, relax, etc they serve breakfast lunch and dinner there, as well as cocktails. Plus all day coffee tea and snacks for free.
Rooms are delightful and great turndown service with a treat each night and a hot water bottle to take the chill out of the bed. A real wow factor
Meals etc quite expensive (45 gbp for breakfast).
I had nothing but wonderful things to say, until I got the bill. Prices for the food were high, but clearly listed, so no objection there.
However there was a 20gbp per night service fee that came as a surprise. Also, I’m quite particular about my beverage, not expensive, but prefer to bring my own and pay the corkage fee. Unfortunately the DAILY corkage fee was more than the cost of the entire bottle.
I really hate surprises and this came as quite a shock to have over 200gbp in unexpected fees in a hotel already quite expensive.
It turned what had been a superlative experience into one that really soured me on the hotel
Robert
Robert, ทริปธุรกิจ 4 คืน
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