I have to say I was extremely disappointed with the Purist Villas and Spa. It started right from the beginning. We were told that they would have to charge my credit card again because my account number changed and they said they would refund the initial charge, after charging my card again for the entire hotel stay, I was told that the refund will take 14days. What? If I would have know that, I would have not agreed to charge my card a second time. Then in the room the AC was not working properly. At night we woke up sweating. It was colder outside than inside our room. We had asked to get it fixed, but the first night, no one came and the second day, it worked for a little while, and then stopped working again. Also we noticed that our luggage was gone through, my husband wallet was in a different spot from where he had left it. As far as I kow nothing was missing. There were stains on the curtains that separated the toilet from the bedroom. The pool area was not as private and secluded as expected. We saw employees going up and down the stairs while in our private pool, but the worst thing was on night 2, our last night. It was raining heavily outside for an hour and our roof was leaking and rain water was dripping on our pillows while we were sleeping at 3am. Considering that this trip was for our 20th anniversary, I was extremely disappointed. I cannot recommend this hotel to anyone. I expect more from a 4.5 star hotel with a price tag like that.
