2/10 แย่
11 ธ.ค. 2025
I would not recommend The Westin New York Grand Central based on my recent stay. For the premium, holiday-level rates I paid, the service and professionalism were nowhere near Westin standards.
From the moment I arrived, the experience was disorganized. My original reservation was canceled internally by Veronica, and the “updated” confirmation she sent me did not exist in the system. This created unnecessary confusion for me as a guest traveling with small children.
We were also promised connecting rooms with double beds—instead, we received two mismatched rooms (2314 and 2315) that only shared a hallway and did not meet our needs. When I asked for help, staff members became defensive and passive-aggressive instead of solution-oriented. The customer service was consistently poor throughout the stay.
To make matters worse, after checkout I was told conflicting information regarding the belongings I left behind. Hotel staff claimed UPS had already picked up my items and that a driver “confirmed” having them—yet no driver name or verification was provided, and UPS had no record of the pickup. The lack of transparency, accountability, and follow-through has been extremely frustrating.
For the Westin brand—and especially for the astronomical holiday pricing—this level of service is unacceptable. I had hoped to make this trip an annual tradition for my family, but after this experience, I cannot recommend this property.
Sharonda
Sharonda, ทริปกับครอบครัว 1 คืน
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