4/10 พอใช้
8 ส.ค. 2025
Cockroach found in room
The property itself is undeniably beautiful, with stunning views and a well-maintained exterior that initially made for an enjoyable stay. However, our experience was significantly diminished on the final night. Upon returning from dinner, we discovered a large cockroach—approximately 2–3 inches in size—on the ceiling of our room. We immediately contacted the front desk, and after about ten minutes, a staff member arrived with bug spray. By that point, the insect had already disappeared into a ceiling crack.
Given time (after midnight), we insisted on being relocated to another room, as we were understandably uncomfortable remaining in a suite with likely more than one cockroach. The following morning, the hotel manager explained that sightings like this are common in Italy and not necessarily indicative of a cleanliness issue. While I appreciate the attempt at reassurance, I strongly disagree. I feel the situation was not handled with the level of urgency or seriousness expected at a property that positions itself as five-star.
Aside from this incident, the earlier part of our stay was pleasant, though the room's noise insulation was notably poor. That said, given the circumstances—including spending one night in a different room category than what we originally booked—I do not believe the experience lived up to the standard or value of a hotel charging nearly $1000 CAD per night.
Vincent
Vincent, ทริป 3 คืน
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