When I arrived, the hotel manager said this was the wrong hotel. However, this was clearly a lie, and she had simply been offered a better price for my reservation. Now I had no place to stay. As a nice kick in the teeth from Hotels.com, they refused to refund me for the stay, saying it was booked under a non-cancellation ploicy. First and last time I will use this service. If you support this kind of business you only have yourself to blame for why corruption is ruining this world.