Beware!!! Do not pre-pay!! Agent / representative notified on day of arrival that they were overbooked and no rooms available. They will try to offer an alternative inferior apartment and suspect that the apartment I booked was never available. Told me I could claim refund through Hotels.com but then refuse. It’s a scam!!! Pending legal action. I never leave reviews, but people need to be warned of this unscrupulous company!!
Sam
Sam, ทริปธุรกิจ 5 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
2/10 แย่
2 ธันวาคม ค.ศ. 2024
Terrible experience with Vertex Residences Luxury
I booked this property through Hotels.com, but it turned out to be an absolute scam. Shortly before my stay, I was contacted via WhatsApp (not even through official channels) claiming the hotel had a "water damage" issue. Instead of a proper solution, they pushed me to accept a completely different hotel in another area, which was unacceptable. When I requested a refund, they initially agreed (I have screenshots), but after that, they ignored all my emails and calls.
This is clearly fraudulent behavior: unprofessional communication, pressuring me into an alternative, and failing to honor their promise of a refund. Avoid this property at all costs.
To make matters worse, Hotels.com was no help either—they sided with the property despite all the evidence of a breach of contract. Be cautious if you're considering booking here or through this platform.