Great support. Nice staff. Clean room. I never have in-room coffe from the machine but this one made pretty decent espresso! Valet parking was nice and attendant was very helpful.
Trevor
Trevor, ทริปธุรกิจ 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
2/10 แย่
3 มีนาคม 2025
Money wasted
After entering the details and intended date of my stay and was in the process of paying, it asked to install Hotel.com app. I did so, then went back and paid, but somehow the date auto changed to 2 weeks later than I wanted. I immediately contacted them and after 1.2 hr. long hold they said I would have to request a refund, but it was non-refundable. I sent the refund request anyway They never replied. So I was charged but never stayed there. Never using hotels.com again.....very disappointing indeed. From now on im booking directly with service provider, not using third party app.