The staff was friendly, but because it is a small operation they have just a phone number for late arrivals. The room was pretty clean with some modern amenities, like the TV and light fixtures, but there are also signs of wear and tear. The AC did cool the room down, but it can get loud. The biggest problem was when I went to shower late at night, water came out of only the tub faucet, not the shower head. Had I checked that when I checked in, I could have addressed it when the front desk was staffed, but after 10 PM I didn't see a solution that wasn't a hassle. So just check the shower right after you get in!