I am writing to formally request a full refund for my recent stay at your the royal sonesta in Chicago, IL. My experience was profoundly disappointing and did not align with the standards advertised on your website, nor did it reflect the $400 price point.
I experienced several significant issues during my stay:
False Advertising: The room I was assigned was not comparable to the quality and condition depicted in the photographs and descriptions on your website. The discrepancy was significant and misleading.
Lack of Cleanliness: The overall cleanliness of the room was far below acceptable standards. [If you have them, add a specific detail, such as "The bathroom had not been properly sanitized, and the linens were questionable."]
Non-functional Amenities: During a weekend heatwave, the air conditioning in my room was completely non-operational. This resulted in an uncomfortably hot environment that made sleep impossible.
Disturbances and Noise: The room was not soundproofed as expected, leading to excessive noise from the surrounding area that further disrupted my rest throughout the night.
Unavailable Services: The advertised breakfast service was not available at the scheduled time, with staff informing guests it would be opening late.
These issues, particularly the non-functioning air conditioning during extreme heat and the poor cleanliness, rendered my stay intolerable and failed to meet expectations.