we have stayed at this property many times in the past with no issues. However, this time we experience some. We choose this hotel in part because we like to use the hot tub after going to Universal. We were not informed the hot tub was broken until we checked in which by then it’s too late to choose another hotel. When I explained why we choose their hotel the Front Desk simply said oh, I’ll tell my manager.” Then we arrived at our room and the floor in the bathroom was sinking, and all of the tile had raised due to obvious water getting in there. As we were checking out, I explained to the Front Desk that if this water continues to get underneath there, they are going to have mold issues and the sub flooring was going to continue to deteriorate. Once again, they simply said “oh, I’ll tell the manager.” I’m not sure if those messages ever got delivered, but hopefully the manager will see this review. Otherwise breakfast is great and the afternoon reception is one of our favorite things and the bartender was fantastic.