4/10 Fair
19 Jan 2025
EV Owners BEWARE! NO EV CHARGING HERE!!!
We drive an EV. We paid extra to stay here because they advertise as an accommodation that they have EV Chargers on their website and Hotels.com I even called to confirm that they had EV charging, and they said yes. I drove the whole parking lot...NEVER saw a charging station. I finally asked the front desk clerk to show me where it was...he just kept pointing in a general direction and said unfortunately, there was a car parked in front of it. He didn't say that it hasn't worked in years etc. they just tried to stick with the script that they have EV charging as he began to give me directions to a charging station 10 minutes away. SEE MY PIC. I asked if he could just cancel my reservation so that we could find another hotel with charging and he said..."Sorry I can't because you pre-paid for the room. I've NEVER seen a "charging station" this old. It didn't even have power cables on it. Took us about 2.5 hours going around town, and finding available chargers and get charged up. In the morning, I asked for the manager... conveniently NOT available. The front desk clerk told me that that charging station was about 14 years old and hadn't worked in years! What!?!?
The front desk clerk said she would pass on my complaint to the manager. I asked if there was anything they could do for me because of the situation stating verbally over the phone and on their website...they did not do one thing to make this right. BEWARE! Hotels.com should make them remove EV Charging off website.
Roger
Roger, 1-night trip
Verified Hotels.com guest review