Iam writing to express my deep dissatisfaction with our recent stay at your hotel. Unfortunately, the conditions were unacceptable and caused significant distress during what was supposed to be a family vacation.
•we arrived late and we were tried we went to bad without checking but in the
Morning we found cockroaches in our room, which was extremely unhygienic.
• The air conditioner made loud, disturbing noises throughout the night, preventing us from getting proper rest.
• We showed the pictures of cockroach, they had changed our room due to the cockroach issue.
• The lobby was under construction, and the main hall had frogs inside, which was shocking and unsanitary.
• On the last morning, one of my sons became ill after breakfast with a stomach ache, which raised serious concerns about food safety.
This experience turned our vacation into a stressful and unpleasant situation. We strongly believe a refund is appropriate under these circumstances.
Note: I was not able to upload the video, I recorded all the videos