2/10 แย่
16 ต.ค. 2025
Deceptive and terrible
Booked a CITY VIEW PANORAMIC suite instead of 2 rooms at one of the many hotels on the strip that we have been to because we wanted the kids to really see Vegas at all hours. The Hotels.com description also said you can see the Bellagio water show from the room. Paid a great deal of money for it! We get to the room on the 5th floor and the dusty windows are directly looking at a parking lot and/or a wall with bright lights at night. We spend hours at the front desk instead of exploring complaining that we were scammed! We were told that A. That is a desirable room that many guests “request” 😂. B. There are no more rooms to switch as they are fully sold out. C. They are not responsible for descriptions on 3rd party (Amazon owned Expedia who when contacted then disputed it making it a run around blame game as usual hoping we would just give up) and D. “Panoramic view” just means floor to ceiling windows not an actual view (which is not the implication anyone with a brain knows)! We got moved to a slightly higher floor and some food credit for our hours and ruined vacation. The “massive suite” had a pullout couch that took up the entire area when out you couldn’t even use the draws for clothes as a result and most of the space was a massive kitchen that had zero plates and utensils which we had to call 4 times and took until the second to last day to bring up! The Resturant that closes by 10 took an hour for breakfast because they are “understaffed” at this luxury hotel!
Michael
Michael, ทริปกับครอบครัว 5 คืน
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